Working with Village Fertility Pharmacy
Our goal is to make the ordering and delivery process as easy as possible for you, your office and nursing staff, and your patients.
In order to achieve this goal, our sales teams will work with your nursing department to develop a customized order form to match your current business model and best suit your needs. We will also provide your nursing staff with customized, wallet-sized cards that contain our pharmacy’s contact details and can be given to your patients so they can contact us with any questions or concerns, or in the event of emergency situations.
Transmitting your patients’ prescriptionsClinicians may fax prescriptions to (877) 334-1602 or speak directly to our pharmacists by dialing (877) 334-1610.
You also can use our secure and complimentary electronic prescribing solution, VillageScript.
What you and your patients can expectOnce your patients’ prescriptions arrive at our pharmacy, we will enter their personal information into our computer system, scan the order and thoroughly review it for accuracy. We will call you immediately if we have any questions or discover any issues with the prescription.
A patient care coordinator will then call the patient to gather her prescription insurance information and contact details, including her shipping address, phone number and email address. This information is essential because it will help us alleviate any payment or delivery issues, communicate tracking numbers for shipments, and share important fertility news and information. This contact information will help us to avoid emergency situations resulting in delivery delays.
Patients have access to our Medication Supply Calculator to help them anticipate their medication needs and avoid emergency situations. By entering a few pieces of information about their medication(s), this tool will indicate when a patient's next refill is needed.
We provide complimentary insurance verification and accept most insurance plans.
Our acceptable forms of payment include MasterCard, Visa and American Express credit cards, cash, money orders, certified checks and bank checks.
Receiving the order
Our patient care coordinator will ask your patients when they need their prescriptions and, based on that information, we will determine when the order should be shipped or when it can be picked up at one of our locations. If your patients have questions about their new medications, our team will be happy to connect them with one of our nurses or pharmacists at that time.
Your patients will be emailed a UPS tracking number immediately after their packages have been shipped. We ship most packages with shipper releases so no signature is necessary upon delivery. Therefore, your patients will not have to be at home at the time of delivery, unless otherwise requested.
Packages should be opened immediately so that items requiring refrigeration can be stored properly. These medications will be marked clearly in a white pouch that says, “Refrigerate Upon Arrival.” If this is their first injectable cycle with Village Fertility Pharmacy, your patients will get a call from one of our nurses to review their medications and help answer any questions they may have regarding the administration of the medication.
Refills and managing medications
We ask that you help your patients anticipate their needs as best they can, while factoring in weekends and holidays, to help us deliver their medications in a timely manner. We recommend that your patients call us at least 48 hours in advance to avoid emergency situations.
If your patients have refills left on their prescriptions, they may refill their medications by calling us or filling out this online refill request form. For those who are picking up their orders, we recommend that they call ahead of time to help us expedite the process and ensure that their medications are ready when they arrive.
No refill left on your patients’ prescriptions? We are happy to help here, too. We invite patients to contact us and so that we may reach out to your office and request another prescription on their behalf.
Your patients should feel free to refer to our “Meet Your Meds” online video for further storage instructions. This video will help them to identify and store their medications properly.
Patients can also find helpful information in our Fertility Medication Handbook (available in Spanish), individual medication information (also available in downloadable and printable PDFs) and our online video injection lessons , which will walk patients through specific medication administration, as well as both subcutaneous and intramuscular injection methods.