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Talk to our nurses via Village Connect

We’re always striving for new ways to address your fertility medication questions. Now, as a Village patient, you’re invited to take advantage of Village Connect, a complimentary, Web-based, video service that will link you to a member of our nursing staff.


These virtual, one-on-one sessions are available via a toll-free number and a simple Internet connection, Monday through Friday from 9 a.m. to 4:30 p.m. ET. By dialing into a private telephone line and clicking through to a Web link that we provide, you will be able to communicate with one of our nurses through a live video feed. With this visual connection, you can learn – and see – how various fertility medications should be stored, prepared and injected.


To request a Village Connect consultation, contact our nursing team at Patients are asked to briefly summarize their primary questions beforehand and limit inquiries to medication-focused subjects. All medical questions and emergencies should be directed to the patient’s doctor.


Once the nursing staff receives the Village Connect request, the patient will be contacted with a proposed time for the session, as well as the necessary dial-in and log-in details. Patients do not need a Web camera to participate in the consultation, but they are welcome to partake in a two-way video feed if they choose.


Want to talk to a nurse in-person or on the phone, instead?


Sure, you can do that, too. If you’d like to arrange a consultation or call with one of our fertility nurses, please follow the same request procedure listed above. Email and briefly summarize your inquiry. We’ll contact you with a suggested date and time for this meeting or call. You may also reach our nurses through our Patient Care Center at (877) 334-1610.