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FAQs



We are here to make this experience as easy as possible for you. To that end, this page offers an array of frequently asked questions based on regular inquiries received by our skilled pharmacy and nursing staff.

 

Please review the list of questions below. If you cannot find the answers you need here, do not hesitate to contact a member of our staff by choosing from the list of contact links on the right-hand side of this page.

Search FAQs:  
  1. Can medications be returned?
  2. Why does the medications I received differ from what my physician ordered?
  3. What determines my infertility insurance coverage?
  4. If my state has an infertility insurance mandate, does that mean I have insurance coverage?
  5. Should leuprolide be refrigerated?
  6. The leuprolide vial seems only half full. Is there a problem?
  7. What if my insurance does not cover fertility medications?
  8. Can I mix my medications in advance?
  9. How can I arrange for delivery of my medication?
  10. Do I have to inject my medication at the same time every day?
  11. How much diluent do I use for my hCG (Human Chorionic Gonadotropin Novarel and Pregnyl) injection?
  12. Which needle should be used for hCG? Subqutaneous or Intramuscular?
  13. Do suppositories need to be refrigerated?
  14. Who can I call if I have questions after business hours?
  15. What do I do with my used needles and syringes?
  16. What needle size do I use to inject Progesterone Oil?
  17. My contract states that "all prescription drugs" are covered, but it also states that "treatment of infertility" is not covered. Will my "fertility drugs" be covered?
  18. I'm having trouble viewing the video injection lessons. What should I do?
  19. Why did I receive several different needles and syringes?
  20. What is the difference between units, CCs and MLs?
  21. Why are some of the medications stored in the cooler if they do not need refrigeration?
  22. The Sharps Container was packaged in the cooler, does it need refrigeration?
  23. The syringes and needles were packed in the cooler, do they need to be stored in the refrigerator?
  24. Can the Follistim Pen and/or Gonal-f RFF Pen be stored at room temperature?

1. Can medications be returned?
Once dispensed, medication may not be returned.

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2. Why does the medications I received differ from what my physician ordered?
Based on your insurance coverage, the quantity and/or medication dispensed may differ from your doctor's original order.

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3. What determines my infertility insurance coverage?
There are two determinants for infertility coverage. Some states have an insurance mandate that requires infertility coverage. The level of coverage dictated by this mandate varies from state to state. In addition, even in mandated states there may be exemptions to fertility coverage. Another determinant of your level of coverage is your employer. Two employers can both use the same health insurance carrier and can have virtually identical health insurance plans, but one employer may decline infertility coverage whereas the other employer carries infertility coverage.

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4. If my state has an infertility insurance mandate, does that mean I have insurance coverage?
Fifteen states currently have infertility insurance mandates. These mandates vary in the level of coverage that health insurance underwriters are required either to offer (otherwise known as a "mandate to offer" or "soft mandate") or to provide (a "mandate to provide" or "hard mandate"). For example, the Massachusetts and Illinois mandates are hard mandates that compel insurers to provide infertility coverage; the Texas and California mandates are soft mandates that merely compel insurers to offer the coverage to employers. Employers in those states are not obligated to purchase the coverage. Self-insured groups are not required to follow these mandates.

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5. Should leuprolide be refrigerated?
No, the Leuprolide Acetate 2 Week Kit dispensed by Village Fertility Pharmacy does not require refrigeration. Store at room temperature (below 77 degrees Fahrenheit). Do not freeze. Protect from light.

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6. The leuprolide vial seems only half full. Is there a problem?
No. The vial contains 2.8 ml of the drug, which is normally sufficient for at least one cycle.

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7. What if my insurance does not cover fertility medications?
If your fertility medications are not covered by your insurance or you do not have insurance, please visit the "Self-Pay Options" page on this site to learn more about programs that can help reduce cash-paying customers' out-of-pocket costs.

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8. Can I mix my medications in advance?
Generally medications must be used as soon as they are mixed. However, once hCG or Novarel are mixed they are stable for 30 days. Pregnyl when mixed is stable for 60 days. Once mixed all hCG mediations must be refrigerated. Gonal-f Multi-Dose once mixed is stable for 30 days and does not require refrigeration.

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9. How can I arrange for delivery of my medication?
You or your physician may contact Village Fertility Pharmacy to place a new medication order or refill your prescription. When we receive your medication order, we will contact you directly to arrange for the most convenient delivery.

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10. Do I have to inject my medication at the same time every day?
It is recommended you administer your shot at the same time every day. Some physicians may allow a window of time to administer the medication, but you should check with your center or clinic regarding protocol.

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11. How much diluent do I use for my hCG (Human Chorionic Gonadotropin Novarel and Pregnyl) injection?
Unless otherwise instructed, most centers recommend 1cc of diluent to dilute all of the powder.

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12. Which needle should be used for hCG? Subqutaneous or Intramuscular?
The type of injection preference varies by clinic. Therefore, it is important that you follow your clinic's instructions.

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13. Do suppositories need to be refrigerated?
Suppositories are refrigerated in order to hold their shape. If your suppositories arrive warm, refrigerate them and their shape will return.

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14. Who can I call if I have questions after business hours?
If you're unable to reach Village Fertility Pharmacy during our regular business hours, call our 24/7 Customer Care Center at (877)334-1610. You can call this number if you have any questions about your medications or your method of injection, and speak to one of our nurses 24/7. You can also view our Injection Lessons Video by visiting that page on this Web site.

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15. What do I do with my used needles and syringes?
Village Fertility Pharmacy provides a complimentary Sharps waste container for disposal of your used needles and syringes. For information on disposal of your Sharps waste container or when you are traveling, please visit www.safeneedledisposal.org.

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16. What needle size do I use to inject Progesterone Oil?
Progesterone oil is always given intramuscularly and is usually injected with a 1½" needle.

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17. My contract states that "all prescription drugs" are covered, but it also states that "treatment of infertility" is not covered. Will my "fertility drugs" be covered?
You should contact your plan sponsor or benefits manager to verify your coverage for these drugs. Keep in mind that some of these drugs are expensive and the insurer may refuse to reimburse you for their cost. Please review the insurance section of this website for more information.

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18. I'm having trouble viewing the video injection lessons. What should I do?

If you are having difficulty viewing our online video injection lessons, there may be a few tricks you can try to resolve the issue.

 

You can:

  • Refresh your Web browser and try again
  • Try downloading the latest version of the Adobe Flash Player by clicking here
  • Still not working? Click on the "View on you mobile device" link, as that will take you to the YouTube versions of our videos and they may be more compatible with your computer's system
  • Call us at (877) 334-1610


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19. Why did I receive several different needles and syringes?
A long needle (1½") may be used for mixing medications and drawing up medications or for intramuscular injection. A short needle (½") is used for subcutaneous injections. Insulin syringes (orange-tipped) are generally used for Leuprolide injections.

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20. What is the difference between units, CCs and MLs?
On the insulin syringes (for Leuprolide): 10 units = 0.1ml = 0.1cc; 5 units = 0.05ml = 0.05cc

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21. Why are some of the medications stored in the cooler if they do not need refrigeration?
For packing purposes only, follow the storage instructions on the Quick Start Guide.

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22. The Sharps Container was packaged in the cooler, does it need refrigeration?
No, it was placed in the cooler for packaging purposes only.

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23. The syringes and needles were packed in the cooler, do they need to be stored in the refrigerator?
No, they were placed in the cooler for packaging purposes only.

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24. Can the Follistim Pen and/or Gonal-f RFF Pen be stored at room temperature?
Yes, they can be stored at room temperature for up to 28 days after initial use (or the mfg expiration date, whichever comes first).

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